DIJIT.net (the website for Dijit New Media Limited, UK company number 03862201, registered in England) is intended to provide information to clients, investors, partners and potential employees about our business, services and solutions.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
(b) information that you provide to us for the purpose of registering with us (including name, company, email, telephone)
(c) any other information that you choose to send to us;
(2) Cookies
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices. eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies
Cookies do lots of different jobs, like letting you
navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.
The table below lists all the cookies we use on this website and explains why.
Cookies on this website
| Cookie |
Name |
Purpose |
More information |
|
Google Analytics
|
_utma
_utmb
_utmc
_utmz
|
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.
These are Category 2 cookies, see below for details.
|
Click here for an overview of privacy at Google
|
|
Session cookie
|
ci_session
|
This cookie is set upon arrival to the the dijit.net site. This cookie is deleted when a user closes their browser.
This is a Category 3 cookie, see below for details.
|
|
We use both session cookies and persistent cookies on this website.
We will send to you the following cookies:
(1) __utma
(2) __utmb
(3) __utmc
(4) __utmz
(5) ci_session
Cookies 2, 3, 4 and 5 are session cookies, whereas cookies 1 are persistent cookies
By using our website, you agree that we can place these types of cookies on your device.
Notice for users:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3: functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4: targeting cookies or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit
the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
How we use cookies
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to improve the website’s usability;
In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:
http://www.google.com/privacypolicy.html
Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(1) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
(2) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
Deleting cookies
You can also delete cookies already stored on your computer:
(1) in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
Obviously, doing this may have a negative impact on the usability of many websites.
(3) Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you general (non-marketing) commercial communications;
(e) send you email notifications which you have specifically requested;
(f) send to you other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(g) deal with enquiries and complaints made by or about you relating to the website;
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(4) Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
(5) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
(6) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
This policy is effective from 1 May 2011.
(7) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(8) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(9) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(10) Customer Service
We are committed to providing high standards of service to our customers but understand that sometimes things can go wrong. If you are not satisfied with any part of our service then we want to know about it. We will resolve your complaint as quickly as possible and if appropriate provide an explanation as to what went wrong and how we will seek to resolve the issue.
Please contact us in one of the ways listed below - via email, telephone or post. We may call you back or write to you depending on the best way to resolve your complaint.
- When we receive a complaint we will acknowledge it within 3 working days
- We will then fully investigate your complaint and aim to respond within 10 working days
- If the situation requires a longer investigation, we will contact you within 10 working days to inform you of this and let you know when you can expect our response
- If you are not happy with our explanation we give you, you can contact our Managing Director who will review your complaint and respond to you.
(11) Contact
This website is owned and operated by Dijit New Media Ltd.
If you have any questions about this privacy policy, cookies or our treatment of your personal information, please contact us by email to studio@dijit.net, by telephone +44(0)20 8123 4848 or by post Dijit New Media, 2nd Floor, Berkeley Square House, Berkeley Square, London W1J 6BD.
(12) Data controller
The data controller responsible in respect of the information collected on this website is Dijit New Media Ltd.
Our data protection Registration Number is: Z4869989.
Website Hosting Service Level Agreement
1. Definition of Terms
1.1 Normal Office hours (09.00 to 17.30) Monday to Friday.
1.2 Out of Normal Office hours are 17.30 to 09.00 Monday to Friday and all day Saturdays, Sundays and Bank Holidays.
2. Hosting Service Availability
2.1 Dijit shall ensure that access via the Internet to The Client Web Site is provided 24 hours a day 7 days a week with continuous monitoring by Dijit, subject to:
(i) scheduled maintenance periods, as required by the host (details of which shall be advised in advance to The Client).
(ii) an average monthly Service availability of 98.5%.
2.2 In the event of loss of Hosting Service availability due to Dijit software or hardware failure, Dijit will use all reasonable efforts to fix the problem as soon as possible.
(i) Bugs in Dijit's software including deadlinks on pages that are not controlled by the client through the administration system and pages not loading will be resolved within 5 hours during normal working hours and within 5 hours of the next working day if out of normal working hours.
(ii) Regarding hardware faults or failure, a duplicate server sits alongside the live server at Telehouse and will take over the hosting within 1 hour should the main server go down. The databases and files are synchronised every night, therefore if the duplicate server takes over, the site content will be as backed up the previous night. In the event that both servers fail at least one will be fixed or replaced within 24 hours.
3. Service support
3.1 Dijit will provide telephone and e-mail support, during normal office hours, to The Client for incidents relating to the correct operation of The Client Web Site. Dijit will respond via email, or telephone during normal working hours, to all The Client support requests within 5 hours between the hours of 09.00 to 17.30 Monday to Friday, excluding public holidays.
3.2 In the event of loss of Service availability Out of Normal Office hours the Client may notify Dijit Support Staff via the Emergency email address 999@dijit.net this sends SMS text messages to Dijit support staff, Dijit will then respond via email within 1 working day.
4. Service Fee
4.1 With the exception of the fee for the provision of hosting services, Dijit’s fee for providing the hosting Support Service shall be charged at an hourly rate of GBP £125.00 per hour. Any works carried out by Dijit during Normal Office hours on The Clients site due to faults out of our control will be charged at an hourly rate of GBP £125.00 per hour.
If the fault is a result of a bug in Dijits original source code this will be fixed free of charge, during Normal Office hours.
5. Bandwidth
5.1 Dijit will ensure that the bandwidth upon which access to the The Client Web Site will be provided via the Server will be a minimum of 2Gb data transfer per month.
6. Performance
6.1 In the event that Dijit fails to meet the performance targets contained in 2.1 above during any calendar month, in addition to any other right or remedy which may accrue to The Client, The Client will be refunded, upon request in writing, an amount equal to the portion of the Monthly Subscription Fee attributable to the Service failures during that month.
7. Back up
7.1 Dijit shall carefully keep all the software, data and other information entrusted to it by The Client pursuant to this Agreement. In particular, Dijit shall make a daily incremental back-up, and a complete weekly back-up. These weekly back-ups shall be stored for a minimum of four weeks. In the event of any incident resulting in loss of data stored on, or comprising, The Client Web Site, Dijit shall restore the data to the state they were in at the time of the last daily back-up, this will be chargeable unless it is the result of a fault by Dijit New Media.
8. Force Majeure
Dijit New Media Limited shall not be liable for any delay or failure in performance of any part of this Agreement or any Service Order(s), to the extent that such delay or failure is caused by fire, flood, explosion, accident, war, strike, embargo, governmental or regulatory requirement, civil or military authority, Act of God, civil unrest, inability to secure materials or labour or any other causes beyond its reasonable control.
Domain Abuse
To submit a report of illegal activity related to a domain name or abuse - please email details to studio@dijit.net. You can also reach us by telephone at +44 (0)20 8123 4848.
Dijit.net reviews and responds to all reports received. Please state the Domain Name and the details of the complaint along with evidence to support it. We will subsequently take action if deemed appropriate.
